* Then they charged me listing fees for the sale of the the tickets (even though according to them the sale didn't happen) If you've forgotten your account details, never fear we also . To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Safe, Fast and Verified I am yet to receive any money and there is no where to contact anyone. With an average discount of 22% off, buyers can grab unbeatable promotions up to 60% off. I sold some tickets in January (17th) and it took two months (March 22) for the money to get into my account. The service and handling fee covers the end-to-end service delivery from the time of purchase through to staffing at events, technology, relisting the ticket for resale and support. Our Frequently Asked Questions: mobile ticket you have not yet used ticket. The Federal Court in Sydney has penalised Ticketek Pty Ltd $2.5 million for taking advantage of its market power following action by the Australian Competition and Consumer Commission. I replied and asked for a direct line or email address to speak to management/no reply since. If you google "Victorian Ombudsman" you will find both the Postal Address and an email address. Tixel wasnt available to me as tickets were withheld from issuing until just a few days from the event. are therefore always enabled. All rights reserved. The majority of tickets may exceed face value and . You will be able to receive notifications from the mobile app when your favourites are coming to town and when tickets are on sale. My tickets are for Guns & Roses, and I am still a little nervous as when I made a complaint to Ticketmaster they advised that my only avenue of recourse is if I actually don't get into the concert, which really concerns me know because I really want to see them. Requesting a Refund. Since both the platforms have given the control of ticket pricing to the hands of sellers, the prices will vary according to the sellers preferences and you will have to go along with their decision. 7 days. It seems like ticketmaster is a very dodgy site. Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If for whatever reason you are unable to attend or need to sell your ticket, selling on Ticketek Marketplace is an easy and secure option. It doesn't say "From $41" or "$41 plus applicable fees". Press J to jump to the feed. Can I purchase tickets at the Box Office at West HQ? -. 2 x A reserve tix for Lorde at Aware Super Theatre, Monday 13 March, 7:30pm for sale; face value. The status of those tickets are still active which means they still haven't been sold and I also haven't receive any email . The working of Ticketmaster is similar to any other trusted marketplace. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! . Terms state that payment would be processed 10 working days after event. Press J to jump to the feed. Marketplace My Ticketek Ticket Delivery. * They also charged me $100 administration fee (for what?!) Third-Party Resale Tickets: Everything You Need to Know. Scroll down and click the big "Sell Your Tickets" button. After your payment is successful, you will receive an instant confirmation message and your order will be placed. First time using the "Ticketmaster Resale" website - now also the last. So I hope it will turn up! What did you say to consumer affairs ? Note that the price is $41. I also think they're just swamped with customers. Thank you. OriginalNumber5905 5 mo. Im not waiting for nearly 12 months for my $1000! Choose your tickets. Every ticket exchanged is reissued into the name of the new owner and Info Guide the card holder ticket limit, Ticketek Marketplace > 2022 Events ticket you! receipt and SMS confirmation. You can subscribe to a wide variety of live events and Ticketek will contact you when there is new information. Bank details are correct and theres also a current credit card number that the refund can be processed against. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. It did however advise that i could now get in contact with Ticketmaster Resale website via a hyperlink that they had provided in the email. I check in next day 2 min before noon and suddenly there's already a queue! Clearly NOT. These cookies are set by our 3rd party analytics tool, Segment. Please click here for more information on Accessibility or contact Ticketmaster's hotline for THE LUME Melbourne on 1300 446 925 to purchase your accessible tickets with a free companion ticket on the provision of a companion card. Just follow the instructions given under the below-mentioned subheadings and you will be done with the work within a few minutes: According to Ticketmasters policy, on the average amount of ticket price, 30% of it is being charged as fees. listing page. We will then issue the buyer with a new ticket that will have a new barcode. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. . As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.". It doesnt charge additional service fees for sellers. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". 2023 Trustpilot A/S. Kids in primary school selling tickets for a school play do a better job. Visit https://marketplace.ticketek.com.au/ for more information. The date was changed ( it was in march now october) and I applied for a refund as my son has school camp on the new date. These cookies are critical to the basic site functionality of Tixel and Our To receive this offer you must be a Ticketek customer and all applications for the Virgin Money Go Account must be made via this landing page. Easy as. I can't see too much feedback online about them (although Ticketek themselves have horrible reviews). The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I had no idea where to post this, so thought I'd post it here and ask for advice. Logged a Consumer Affairs ticket and posted on the Ticketek Australia Facebook page. You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. I've never sold e-tickets online before, so am hesitant selling via eBay/Facebook Marketplace etc but would love to hear your experience with the best way to go about this. mobile tickets. Customer support was really good too, they were polite and fast with replying emails. event Has pictures/video. I paid the additional cost in checkout for refundable tickets. All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. My Ticketek; Gift Vouchers; Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. This is to maintain the upkeep of the platform and service and manage the accounts of both buyers and sellers. The first payment may be due at the time of purchase. Adjust the price slider to $1. You will be given priority access to selected shows, exclusive promotions, and discounts on selected events. Verification can help ensure real people write reviews about real companies. Ticketek Rewards - Redeem gift vouchers when you answer surveys, Buy Snoop Dogg tickets starting at $123.35, Buy Ed Sheeran tickets starting at $89.90, Hot Deals - Get 30% off tickets for the David Strassman comedy show, Shop Cirque du Soleil Crystal tickets starting from $76.40, Shop Lewis Capaldi tickets starting at $99.90. Instead I was sent the PDF email after the show. My company 20 days ago. Refunds, Payments and Exchanges. Ticket limit 10 tickets in one transaction . . I submitted a written complaint, because they always respond in writing. Analytical cookies Ticketek Marketplace Terms and Conditions of Sale. ago. How is scalping allowed, who is the ombudsman I can go to for this? I will not be purchasing any tickets via Ticket Master again & would recommend that others steer clear. has links for each of your tickets purchased. I'm pretty desperate for this event because i don't see anyone selling tickets for this anymore and marketplace seems like the only legit place. Ticketek does a terrible job of managing this chain of private parties. ticket, Therefore, it's impossible to speak to an actual person. Appalling service. Ticketek Marketplace is the only official re-seller we approve. I have not been paid the funds & have raised an only query twice to Ticketek marketplace with no response. If you are reselling your tickets on Ticketmaster , there is also a resale service fee based on ticket face fare. No contact phone number any more for issues. We've got your back: all you have to worry about is getting to the concert on time. Any fees are charged to the buyer on top of the amount you want to receive as a seller. In the plus side I didnt have to do anything except nominate price. Two years ago, she mentioned how a chatbot solution could help us . My poor experience is with TRYING to use this service and their customer service, or lack of.I was unable to list my tickets for sale where others had already done so for the same concert. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. I assumed they were just really swamped at the time. . Hey, I went through a 10-month ordeal with Ticketek Marketplace last year. As it got closer to Christmas I started to worry, as they were to be presents. 1 minute after noon it's my turn and all tickets are already soldthis was a small town concert. Idk but if anyone knows how the hell to get in contact with them then let me know. Find and buy tickets: concerts, sports, arts, theater, theatre, broadway shows, family events at Ticketmaster.com No, my friend, the Festival is 100% Fee Free (yippee!) These links can be pasted on our mobile ticket tickets you wish to list for sale. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Remember that it claims to reply to you as soon as possible and the operating hours of the customer support team start from Monday to Sunday from 9 AM till 5 PM. Bubur Ayam. Ticketmaster. Tixel supports these tickets as well. Or which among Ticketmaster and Ticketek is a better marketplace to buy tickets from? Once you have selected your seat, you will be proceeding to add all the required personal details. Ticketek has recently been made aware of some confusion around our service/delivery fee and thought this an opportune moment to reiterate the structure of this fee, which is charged on each transaction. Once seat selection is done, add your personal details and pay for the tickets. what exactly is their $15 fee paying for? This is a rort stacked in the favour of liquidity for Ticketek & Ive complained to NSW Fair Trading. Similar to any other ticket marketplace, buyers, and sellers can come together on its platform and grab amazing deals on different types of tickets. So as a rule they don't pay out until after the event anyway, even if you sell 6+ months in advance you've just gotta wait , Also the website is slow as fuck and shits me to tears whenever I have to use it. It deals with tickets in categories like sports, theatre, concerts, arts, and more relevant events happening near you. And it has now been 17 days. An administration fee of $10 will be charged. Barcelona vs Aleague all stars ticket, bought from Ticketek. to save these credentials. Both Ticketmaster and Ticketek offer platforms that are easy to use. (ie the amount you paid for the tickets less any ICC T20 World Cup 2020 service/delivery fee and credit card charges). Charges 30% fees in the total amount of tickets. Tickets from $652. The two ticketing companies will now include unavoidable fees in prices earlier . The last step involves you deciding how you would like to get paid for the ticket. Complained via FB Messenger with no response until I threatened to go to ACCC or Fair Trading. Ticketmaster vs Live Nation: Are Live Nation and Ticketmaster the Same? Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Will be taking this further, lodged a complaint with both Police and ACORN (cybercrime). This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. The only way to buy one was to ring the number listed on the Ticketmaster website. No way to recover tickets. The above discounts are the most recent Ticketek Gift promotions across the internet. I offered a ticket for sale; it was purchased within minutes. The Premiere Marketplace for NFTs. For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . Yes, you can get them online with values ranging from $25 to $250. If you're planning your visit, you can . No communication other than an email confirming tickets had been sold on the day I listed them. We accept email By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Garbag . Ticketek New Zealand Limited (Company Number 670708). If you think your issue is common, then you can first try looking at Ticketeks FAQ section. It hasn't gone unnoticed. Why does Ticketek Marketplace charge fees? They said as it was past the concert date and they tried to ring me ( nope didnt happen no missed calls ) that it was now in the hands of the escalation team to liaise with the other party to arrange a refund. * In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer. Jul 30, 2019 contributed by Ticketek Marketplace (Deactivated) . Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Required fields are marked *. Ticketek, Eventbrite and many more. 0. 1300 558 878 select option 1Open 9am - 5pm (Sydney time)Monday - Sunday. Unknowingly, I was obviously redirected to the resale site where I paid $949.51. Wife tested positive on 13th. The new platform will go live later this month at www.marketplace.ticketek.com.au. Naoya Inoue Height Weight, According to sellers FAQs I am able to make an edit as long as my tickets hasn't been sold. We use modern, anti-fraud technology and hang on to tickets until payment is received. Sat 1 Apr, 23. However, Ticketek Marketplace will enforce that tickets resold are capped at 10%. What this company did is the following; So wheres my money? Ticketmaster Entertainment INC, popularly known as Ticketmaster is an American ticket sales and distribution platform with almost 50 years of experience in this field. This email did not offer any assistance in resolving the issues i had. This symbol means you're seeing tickets from other fans too. ticketek marketplace fees . Ticketek - With over 40 years' experience ticketing the biggest live events and venues. Always quick, always easy. Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. See the Best Services in 2022 as rated by Australians on ProductReview.com.au. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) @Ticketek_AU + scalpers . Absolute scum. All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. Choose how your checkout appears for attendees. When you look at the prices of tickets, they are reasonable, similar to any other marketplace. sports, food & drink, arts, festivals, conferences, seminars, and more. When we look at the popularity and expansion across the world, Ticketmaster beats Ticketek once again. Has anyone experienced the same problem as me trying to remove their tickets from listing at Ticketek Marketplace but unable to? Australian F1 2023 - Saturday Only. Those who buy tickets with no intention of attending a gig, who then want to sell their tickets at an inflated price through the same bloody vendor deserve every bit of bad karma and difficulty that they seem to be experiencing. Hover over the Last Minute tab on the homepage and click on Deals. Can never get a refund on tickets and/or speak to someone within Ticketek. If you don't, you may be charged additional fees. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. We might say that it is tied since all the other sections concluded with both being winners or losers together but if you are bothered by paying more on extra charges, then trying Ticketek first can be more helpful. I have sent my concerns to the Victorian Ombudsman. Then make an account with Atlassian. The fees for this service cover costs for operating and maintaining this marketplace and, considered with other revenues, earn a profit. What to do?? bought twice on ticketek marketplace, no issues both times, i'd personally only buy secondhand tix on there so i know i can actually get in. I purchased tickets from the marketplace and they show up on the marketplace site but going back to Ticketek it says I have no orders. aren't issued I think their website is unclear though so they should fix it, Terrible website. All; . Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Takes days, even more than week to get reply. This surely is an unacceptable way to treat people with a disability. It is one of the worst online services ever, horrible website and interface, nothing works as it's supposed to. ago. Australian F1 2023 - 4 Day Pass. I don't have an email address or access to a computer. . Similar to Ticketmaster, the prices of tickets at Ticketek fluctuate depending on the liking of the individual sellers. This meant that I had to sit & concert was standing room only. No record of the sale on the website under my account. Fees. Ticketek acts as a good global leader with technology in ticketing. I had a similar experience in May-June, it seems like theyre still struggling. Maybe you can give it a try now. DO NOT reply like a regular email, you won't get a response. The service and handling fee covers the end-to-end service delivery, from the time of purchase through to staffing at events, technology and support. Start today. After you have posted the listing, you only need to wait for the customer to buy it. should definitely help. No mentioning of queues before! Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. Once you are sure about the event, tap on the get tickets option and it will first take you to select seats. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I tried it today and I was able to remove my tickets from listing. I am a bot, and this action was performed automatically. . short-changed. Here, you'll have the option to click a button to say you're interested. Here are 8 tips for writing great reviews. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. worried. Dealing with the same thing atm. Ticketek Marketplace will not be liable for any incorrect payments made due to the wrong bank details given in the seller's profile. The price you select is what youll receive - the buyer pays the fees. One Site. Not only that, but Ticketmaster is now offering its services in across 32 countries and mainly deals in categories like sports, concerts, family and theatre events. No, we are unable to offer refunds or cancellations. The Radiation Pressure Is Given By, Log in to your account and click on View our waitlists on the homepage. Been trying for days. I conducted my own investigation & contacted the original vendor, which (to my surprise) confirmed that the ticket was scanned into the venue. This is what a Ticketek mobile ticket looks like in your browser or mobile app. The Professional plan costs $39.99 a month and includes perks like the ability to run free shipping promotions and in-app ads, customize shipping fees, and add additional users to your account. NBA Finals Sports. Very disappointed considering this was a direct link from the ticketmaster website, I thought it would be legit. All Tickets. And, the best part is that you can change the price and edit the ticket information even after the post is listed on Ticketmasters website. After examining everything, you can post the listing and wait for the customer to buy it. 2018-2023 Tixel Pty Ltd. ACN 625 710 581, The safest way to resell tickets to any etc.WHERE IS THE ACCOUNTABILITY? Good on You and Good Luck! I'm trying to purchase tickets through ticketek marketplace and it keeps saying "unable to lock ticket" when i try to check out. 90. r/australia. You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. The call centre shut the phone to the customer's face.. I just received an email from marketplace today saying the funds have been sent to my account and to wait 2 business days for it to show up in my account. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. I have not been paid yetI have taken the matter to the Dept of Fair Trading. Fans wanting to buy tickets to Kanye West's 2014 Yeezus tour in Sydney through Ticketek had to pay a "service/delivery fee" of $6.45 for tickets they had to print out themselves, or $8.85 if they wanted the tickets mailed to them via regular mail. A: No, all tickets are only available within 72 hours of the performance date. Site & quot ; Site & quot ; button or an alternative delivery method be! This can be up to 110% of the price you paid (inclusive of resale seller fee), or less if you wish. The Musical Brisbane tickets via Q Firstly, create an account on Ticketmasters app or website. I included links and explained my exact process, so they could identify weaknesses in this process. . ProductReview.com.au has affiliate partnerships. - 2! Get your tickets quickly as they are usually available for a limited time only. McMillan sued Tickemaster, claiming they violated the provision of the Akransas Deceptive Trade . Ticketek issue different types of tickets depending on the particular event - it can be So this also means that not only have I paid extra for my tickets, but they may even be dodgy. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! It's nearly $400 worth of tickets. PDF (print-at-home) Trusted by event lovers around the world, They need a better system and more staff it seems. PDF tickets from Ticketek. Date of experience: August 27, 2022. Keep in mind that you should make your request within 60 days after the event date. Show More Buy guaranteed tickets for sold out events at a fair price. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. If you are active on social media, you can follow them on Instagram, Twitter, and Facebook to know about shows and events that are happening soon. A subreddit for Melburnians and Melbourne enthusiasts! I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. When Ticketek get back to you, it will come through as an email. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. :/, The 10 days is actually supposed to be 10 days after the concert date. Yes! Swiss-based Viagogo launched in Australia in late 2013, followed by Ticketmaster Resale in mid-2014. It will charge you a reasonable fee if you opt for ticket exchange. Companies can ask for reviews via automatic invitations. e!!! LB. Their customer service to follow up and right the problems is poor. 2023 ProductReview.com.au Pty. When you buy your ticket through Ticketek Marketplace Ultimate or Marketplace Deals, you can choose to make it refundable for a fee. details of the event including: name, date, time and venue. But, they offer a good variety of payment methods like American Express, MasterCard, Diners Club, Ticketmaster gift card and they also accept almost all the other debit cards. After you find the event you were looking for, tap on it to view all the important details like the date, timing, etc. Now you can communicate to Ticketek Support through this site. Q: When purchasing tickets at the Regent Theatre box office or Ticketek agency will I get physical tickets? (Not all concert tickets are able to be sold on this service, for some reason. 309. The tickets can be purchased on Ticketek Marketplace at: https://marketplace.ticketek.com.au Look for the $330 listing which includes the Ticketek Marketplace fees. If you bought it The $41 itself doesn't have any superscript that leads to an explanation. The Box Office is located at the Western Entrance and best . Ticketek Australia (Booking Service): 1.1 out of 5 stars from 1,535 genuine reviews on Australia's largest opinion site ProductReview.com.au. I received an email stating that they had been purchased and the money would be in my account 10 days after the event. Sell tickets directly from your Ticketek Account. it works How do you know if theyre secondhand tickets? Ticketmaster phone number goes to a voicemail that states the phones are unmanned due to Covid reduced staffing - however, I do recall trying to contact Ticket Master prior to Covid & it was impossible then also. as seen in. CouponAnnie can help you save big thanks to the 14 active promotions regarding Ticketek Gift. Less missing out, more going out. They are $150 each so I'd like to resell them - but from what I've read on here, I'm nervous about using the Ticketmaster reseller site. Last updated: Jul 30, 2019 by Ticketek Marketplace (Deactivated) NHL Playoffs. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. We can't accept screenshots of Worst ever company to deal with. That's a difference of $596.71!!! [2022], Ticketmaster vs Seatgeek: Which Is Better For You? If you have mobile tickets, Ticketek sent you the special mobile links by email and SMS. Maybe you can give it a try now and hopefully it works for you. to then often have to go to their desk at the venue to follow up the issues. Consumer advocates have released a set of principles that they believe can improve the live events ticketing market in the US. Angie-P 6 mo. Smart move, I did the same. 3 hours ago. All patrons are welcome, but if you're a RAC Member, flash your membership card for priority entry. They haven't responded to my emails! Then I sold them in minutes on Tixel. I have definitely been scammed. Garbag, will try this again because I had a pretty good experience but to be honest went in with low expectations. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. If you only have a screenshot (an image file) from a friend, but not the actual link Ticketek wastes YOUR TIME like it doesn't matter.