Awesome! This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. Only thing I can think of that might work is just to replace the label text with label text in bold tags. I am not able to fetch the values for these fields in the script. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. I rebuilt the test cases on demo18 and everything seems to work fine. You can search for prototype API javascript on google to find out more about those DOM selectors. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. More customization options are available. This is great. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. If youve got additional tables that dont extend task, just repeat the same step there as well. From the ServiceNow Wiki, here is some documentation to read before you start . Description. Hi Albert, You can create Service Catalog record producers directly from a table record. Thats handled in the else statement in the business rule script above. I dont have specific code for that though because it will depend on how your UI macros are constructed. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. This was super helpful for a form Im building. ServiceNowVariable2Version: Rome VariableCatalog Item Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Yes, this script should still work just fine. I notice this works for variables that are not within containers. What if you have a label that you want to change based on the user viewing the record? access of field label? I see what you mean about the scratchpad on the demo site. I just tested on a clean demo instance and it worked fine there. Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. Specifically approval requests. Record . All About ServiceNow Service Catalog Variables? to the appropriate queries in the code might work. Even when specifically naming the field. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Ok, any idea how to do that? This one needs to be done a bit differently. No way to handle the container, but you can hide checkboxes. I can see advantages to both approaches. Its not anything that you need to worry about in this case. With a client script you can target any field on the form and modify its label. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. The post Certified Diversity Recruiters appeared first on Crossfuze. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. A Catalog Item isa form used to submit information, a request, or to create a task. The question that Ill address in this post is different than both of those scenarios though. Sorted by: 1. The alternative would have been to remove the dom reference and replace it with glide. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. ServiceNow: Using Variable Condition field on custom tables. Sign-up to get the latest news and update information from ServiceNow Guru! Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. Came here lots of times when the wiki did not solve my issues. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. The values populated in one field can determine the values in another. Is this a case where I need to dotwalk from the variable set to get to the object? Please keep in mind that simple is generally best with ServiceNow. Just set up a generic example using the scratchpad. Please suggest If there is any way to do this. I have a need to edit some variables at certain stages of the workflow once the item is created. You can also view the icons within. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. I dont think its been documented anywhere and I havent seen any other use for it other than this. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. This script not working in Istanbul release. Here's another example that shows how you can access record producer variables using the 'producer' object. But I have an issue, when I show the form in the Service Portal. For several script types the RITM Glide Record is available as JS variable 'current'. Getting the following error: Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. Attachment Variable on Record Producer not working. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. eval is no more evil than any other method. Very helpful! As I saw in the docs, variables.name notation is not supported in Service Portal. You can also view the icons within. 2 Answers. /* Put all variable values and labels from the variable pool into an array */ You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Here we created a new choice with the following. My next question How can I make this work for Record Producers? g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Mark, any chance something like this could be done to a change the name of a list view column header? For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. for (var i in current.variables) { Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. What is the correct way to screw wall and ceiling drywalls? (Service catalog fields are "variables", and they are different from normal table fields). Hello Mark, You have to address it for each item or variable set and continue to update and modify for each variable you add. Do you know if it is possible to retrieve the modified label? Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Hi Mark, thanks for sharing this. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. I tried digging around online, but wasnt successful in figuring it out. Variables have come a long way since the early days of ServiceNow. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request I know this would mean a performance hit on the client vs running the major work server-side. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. For the itemVars while loop, And within the producerVars while loop. You could try the same just to verify. Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Video demonstrate that how incident task has been . Heres a script that allows you to do that. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. Thanks for the script, it works pretty well on backend. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) I am unable to get the reference of created record in current object. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this To learn more, see our tips on writing great answers. Great site you got. Navigate to Service Catalog > Catalog Definitions > Record Producers. Im wondering how I would make the required asterisk show on the field? Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Is there something that Im missing? Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Advertisement Coins. 13K subscribers in the servicenow community. I think form annotations are probably the best option on a standard form. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! We are using the Summary of Requested Items mail script from the wiki. Good to have a couple of choices! if(g_scratchpad.emptyVars != ){ WARNING at line 6: Bad for in variable vars. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. I am able to do this for variables that are placed straight onto the item. Is there anyway to get this working on the mobile app (or something like it that will work there)? It performs a similar operation to populate the short_description field. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations.
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