Plus, it usually isnt as complicated as purchasing a new device through insurance. September 02, 2021. Select country / language; Breathe easier, sleep more naturally . You may have a high deductible or perhaps you have preferences for a specific vendor that isnt covered under your current policy. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. To register a product you need: MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). IMPORTANT: If a humidifier was included with your sleep therapy device, be sure to remove the water chamber before you proceed. As part of the remediation process, customers and patients will be provided with more information on the next steps to implement the permanent solution as it becomes available. How it works 1. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. We strongly recommend that customers and patients do not use ozone-related cleaning products. Register your device (s) on Philips Respironics' recall website to stay informed of updates from Philips Respironics regarding any new instructions or other corrective fixes, which the. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. Duration of Retention and Use of Sensitive Information Have the product at hand when registering as you will need to provide the model number. Philips Respironics DreamStation 2 Auto CPAP Advanced with Humidifier BY Philips Respironics Item #DSX520H11C $1205.00 5 Reviews QTY 1 Out of Stock Prescription required Free Shipping Need replacement parts and accessories? Click Save. You can log in or create one. ), Sign up for exclusive news and promotions, Easily find information and accessories for all your Philips products. Using alternative treatments for sleep apnea. Based on the extensive testing and analysis that we have done over the past 18 months - working with five independent certified laboratories, as well as third party experts and physicians - we now have a complete set of results** for the first-generation DreamStation devices. Why do I need to upload a proof of purchase? Enter your Username and Password and click Login. This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. Create a new password following the password guidelines. How can I register my product for an extended warranty? After careful analysis, we issued a Recall Notification in the US and a Field Safety Notice in other markets. Receiving party's purpose of use of personal information: Store the collected information If you do not have a second device available we suggest you print out the instructions. Product registration To register a new purchase, please have the product on hand and log into your My Philips account. If you do not remember your DreamMapper password or need to reset it: Click Forgot your password?. Access all your product information in one place (orders, subscriptions, etc. We have trained service professionals on hand who can make sure that the affected foam is completely removed, safely, and that the new silicone foam is inserted correctly. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. Questions about registering, signing in or need any otherDreamMapper support? If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Please be assured that our teams are working on a comprehensive remediation program to support patients with an affected device. View/download instructions for desktop and laptop, Using an existing account on a desktop or laptop. Doing this could affect the prescribed therapy and may void the warranty. You are about to visit a Philips global content page. Authorization for Disclosure of Personal Information to a Third Party, I agree for my personal data to be processed in the DreamMapper App for creating my account and user profile and to provide a view of usage of my therapy device (s) to assist me with complying with my sleep therapy goals. Next You are about to visit the Philips USA website. High heat and high humidity environments as well as unapproved cleaning methods such as ozone, may also contribute to foam degradation. While recalled devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and remediated devices is a silicone foam. You can refuse to provide the Authorization for Collection and Use of Personal Information. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. As we have previously noted in connection with the return of your DreamStation device, we will not be returning DreamStation devices back to the original user. The Food and Drug Administration (FDA) has authorized Philips to start repairing the first-generation DreamStation sleep apnea machines that were recalled in June because foam used in the devices posed health issues to consumers. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. The risks include that the foam may degrade under certain circumstances, influenced by factors including use of unapproved cleaning methods, such as ozone.Product DescriptionThe Philips Respironics . After youve registered your machine with Philips, you may be asking, what are my options for continuing therapy while I wait for Philips to send me a replacement machine or repair kit? 2. Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. Flurry Analytics uses cookies or similar techniques, which are text files placed in your App, in order to help the App to analyze overall traffic patterns through our App. As mentioned, receiving a new device through your insurance plan requires a new prescription from your physician with documentation stating that you are using and benefitting from your sleep apnea treatment. Click Submit to create your account. Your IP address is anonymized prior to use and storage within Apptentive's products and services. On Monday, June 14th, Philips Respironics issued a voluntary recall on nearly all of their CPAP, APAP, and BiPAP machines sold from 2009 until today, with some exceptions. Items of personal information provided: Country, name, email address, device serial number, and telephone number Philips Sleep and Respiratory Care Devices - Australia and New Zealand Register your device On April 26, 2021, Philips globally provided an important update to the market regarding proactive efforts to address identified issues with a component in certain products of our Sleep & Respiratory Care portfolio. 2. The CPAP team strives to provide insightful and meaningful information to its audience, keeping you in the know on the latest happenings in the sleep health and respiratory world. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) After youve registered your machine with Philips and have scheduled an appointment with your sleep care physician to discuss a new treatment plan, you may be wondering if you should keep using your recalled machine and what options exist if you decide its time to purchase a new machine altogether. Learn more about the full recall process here. The recall is for all Philips Respironics CPAP/BiPAP units (excluding the new Dreamstation 2 unit). Per Philips Respironics, possible health risks include exposure to degraded sound abatement foam and exposure to chemical emissions from the foam material. Once Philips Respironics has confirmed payment details and your acceptance of the estimate our service department will complete the repair or service and return the device to the shipping address you provide on the "Request for Service" form. We will continue to take any actions Philips Respironics or the organizations governing them approve relating to this recall as quickly as we are able to execute them. Method of provision:Electronically transfer immediately upon authorization for collection and use of personal information Product Support: 800-685-2999. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. If you do not have this letter, please call the number below. Register your product and start enjoying benefits right away. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. Those risks include but are not limited to headaches, nausea, irritation of the eyes, nose or skin or potential cancer . You can sign up here. Under normal circumstances, most private insurance companies replace your CPAP machine if youve had it for five or more years. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. My product is not working. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. To register your device and check if your machine is included in the recall: Philips Respironics plans to replace the current sound abatement foam with a new material that is not affected by this issue. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. Please visit mydreammapper.com by clicking the Login button above. 2. You can also upload your proof of purchase should you need it for any future service or repairs needs. The company anticipates the rework to begin this month. If you continue using your device, please note that ozone is referenced by Philips Respironics as a potential contributing factor to degraded foam. You can also upload your proof of purchase, so you have it, if you need it for service or repairs. Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. For us to send you a replacement device, we will first need to get your prescription settings from your current device and then we will load those into your replacement device. All rights reserved. Products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. Note: If you are using a mask from another manufacturer, please select Mask Not Listed. This is a potential risk to health. Log in Further testing and analysis is ongoing. Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. There are many reasons people choose to purchase a CPAP machine outright, even if you have health insurance. If you do not have a second device available we suggest you print out the instructions. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Click Return to Login after successful password reset. Please be assured that we are doing all we can to resolve the issue as quickly as possible. Continuing to use an affected device, if a patients health care provider determines that the benefits outweigh the risks identified in the recall notification. Philips Respironics guidance for healthcare providers and patients remains unchanged. Consultation with health care providers about using an inline bacterial filter with ventilators, which may help to filter out particles of foam, as indicated in the Philips recall notification, which also notes limitations of this option and areas of caution. The data shared includes your usage of the device, mask leak measurements, CPAP pressure and your periodic breathing rate. You can refuse to provide the Authorization for Collection and Use of Personal Information. In many cases when a product doesnt perform as you would expect, the problem can be resolved at home through basic troubleshooting. To register a product you need: A MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). Dont have one? Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used. Amsterdam, the Netherlands - Royal Philips (NYSE: PHG; AEX: PHIA) today provides an update on the comprehensive test and research program of its subsidiary Philips Respironics, following the voluntary recall notification/field safety notice* to address potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam in specific CPAP, BiPAP and mechanical . Patient setup and training. After registration, we will notify you with additonal information as it becomes available. Below youll find a list of commonly asked questions about the CPAP recall. Youcan also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application.
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