The service did not live up to it's reputation or 5 star rating. Thank you for choosing The Peninsula as the place to stay when visiting Chicago. Given my personal extensive interactions and experiences with genuine luxury hotels and resorts, as well as, the knowledge I acquired while writing for USA Today after remaining at the property and taking note of other patrons coming and going, [large charter buses carrying NBA basketball players flooded the hotel during my stay.] Excellent service staff for 6 stars hotel. Dear Todd G., Thank you for sharing your kind review of The Peninsula Chicago! I included in my initial reservations notes that I needed a quiet room due to the fact that I was in town managing an ongoing family medical emergency hospitalization situation. Warm regards, Vince Reyes Hotel Manager, We decided to stay at the Peninsula as a mid-winter staycation. There is a really poor design where the locker rooms and showers are across a long dark tile hallway through a lobby space. The Peninsula Chicago Overview Reviews Amenities & Policies 108 East Superior Street, Chicago, IL 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" See all 38 reviews Room cleanliness 4.5 Service & staff 4.5 Room comfort 4.5 Hotel condition 4.5 This hotel is most popular for: Everyone Family Couples Tripadvisor performs checks on reviews. I will be sure to pass on your note to the team. iPads and other tech abounded, allowing me to tune into my UK radio station easily. I have stayed at the Peninsula in Paris and this one is no different in providing excellent service. I hope to stay again in the future and is now my go to hotel in chicago. Redefining luxury and enhancing every guests stay with ease, elegance and the ultimate in personalization, guest rooms and suites are able to transform into any one of 11 languages at the touch of a button, complimentary long-distance and international VOIP calls and WiFi. You may reach me at VinceReyes@peninsula.com. Are there opportunities to exercise at The Peninsula Chicago? Half Day De-stress This relaxing service includes The Peninsula Signature Massage and a Healthy Glow Facial. Is parking available at The Peninsula Chicago? The Peninsula Chicago: Luxury accommodations wIth outstanding customer service. HOURS 3:00 pm - 11:00 pm, Monday - Friday 12:00 pm - 11:00 pm, Saturday - Sunday LEARN MORE AFTERNOON TEA AND SEASONAL AMERICAN PAVILION Boasting a soaring ceiling and marvelous city view, Pavilion is an elegant space to indulge and unwind. Cuisine Type International Hours 24 hours Enquiries +1 310 551 2888 All Day Breakfast Fruits & Cereals Sliced Seasonal Fruit 17 Assorted Seasonal Berries 19 Seasonal Fruit Plate 19 Rooms are on the small side. The Peninsula Chicago Room Amenities Amenities are in all rooms unless noted otherwise. Michigan avenue can get a little noisy so if you are sensitive to sound, I recommend bringing a Dear delaney84, Happy belated anniversary! Show More Options. Our in-room dining staff is on hand to deliver dishes from an endless menu, featuring everything from international favorites to local specialties. Offers tailored to children include complimentary 4D experience at the Shedd Aquarium, early VIP access to the Field Museum, special pricing for Chicago Helicopter experience and a Sun & Stars ticket to the 360 CHICAGO observation deck. The Blue Zones consist of Okinawa, Japan; Ikaria, Greece; Sardinia, Italy; Nicoya Peninsula, Costa Rica; and Loma Linda, California. Own or manage this property? The staff without exception demonstrated a commitment to providing an excellent experience, and this is what makes the Peninsula stand out among the many fine Chicago hotels. Encompassing 331 of the hotel's 339 guest rooms and suites, the project has introduced a host of technological solutions that allow guests to customise their experience. On this visit, we had a . These Blue Zones are places on the planet where people notoriously live longer than the average lifespan, largely due to their diet, environment, movement, and connection to community. In-Room Dining +1 312 588 8000 [email protected] From a light snack to a gourmet meal, guests at the Trump International Hotel & Tower Chicago can enjoy Chicago fine dining with our Executive's Chef's incredible cuisine with the privacy and convenience of 24-hour in-room dining. Dear MaltedMilkball, Thank you for taking the time to share your review! They did bring ice when we called. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We loved the lobby and amenities. Forbes Travel Guide named Z Bar in its Verified List for 2019s Worlds Best Hotel Bars I was assured, once again, that I need not worry. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. What I did love is they took a lot of time to make the bathroom so nice after we used it by the turndown service. Located adjacent to Shanghai Terrace restaurant, the outdoor rooftop lounge is the perfect place to savor an Asian-inspired lunch, dinner or enjoy small bites and cocktails. Contact Us; Boasting 339 rooms and meals and toys for children, the business hotel is settled in the heart of the city. Half-Olympic-length indoor swimming pool Complimentary bedside charging station equipped with 6 different charging connections. Most Popular. AmenitiesWe did not partake in the food services. The Peninsula Chicago has proudly received a Forbes Travel Guide Five-Star rating each year since its opening. We look forward to welcoming you back in the future! The best part of staying at the Peninsula is definitely the staff. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. What are some of the property amenities at The Peninsula Chicago? We agree that this is unacceptable and take full responsibility for this misstep. Airport transfer/car hire The Peninsula Sky Rink, Chicagos only hotel skating rink, opens its doors each November for both guests and locals to enjoy. *Extended breakfast hours available Saturdays and Sundays until 3PM. What other staff at a hotel would go that far to accommodate guests? Friendliest staff made us feel welcome. When we arrived there was a nice bowl of fruit. Shanghai Terracevoted #1 Chinese Restaurant in ChicagobyZagat Survey(June). The location on magnificent mile is convenient. Overall a great experience in a luxurious hotel.More, Dear Christine M,Thank you for visiting The Lobby and for sharing your kind review. Wi-Fi: Free Wi-Fi. More, Dear paulbkk888, We are delighted to learn that you enjoyed your stay with us and our service. We are honored to be considered your 'favorite 5-star property in Chicago'. Dear Bradley S,Thank you for choosing The Peninsula Chicago and for sharing your complimentary review. The Sun Terrace, Fitness Center, and pool are available to Spa guests enjoying two or more hours of services, all hotel guests, and Spa Members. ft. of versatile meeting and event space, providing the flexibility for every type of event from intimate meetings to lavish galas. 2017 I believe a staff member gave away my original intended room to a different patron. Booking.com needs to call us back and modify the reservation. Top room amenities include a minibar, air conditioning, and a flat screen TV. Love all new decoration of main lobby, and room. The staff at the front desk was not very friendly and certainly not welcoming. Tripadvisor performs checks on reviews. I asked her if there was a particular variety that she could recommend. We are very sorry to read that you had a disappointing experience with our Front Desk Agent not accepting your booking. It is wonderful to hear that they made a memorable impact during your stay, and the teams will certainly be recognized for it. To ensure a flawless experience, no detail is overlooked from the hotels on-site team of expert conference planners to an extensive range of state-of-the-art audio and visual equipment. Dear RiRi1027, Thank you for sharing your review of The Peninsula Chicago. 23. Same with the. Small dogs allowed. Dear Todd G., Thank you for sharing your kind review of The Peninsula Chicago! We ate at the little restaurant next to the hotel (It has it's own entrance.) Wedding ceremonies and wedding receptions are always memorable at this luxurious Chicago hotel. Consistently honored with the AAA Four Diamond Award, Shanghai Terrace features a menu of traditional Shanghainese and Cantonese dishes, with a modern twist. Parties of four or more will incur a 100% charge if cancelled within 48 hours. Warm regards, Vince Reyes Hotel Manager, A lovely hotel and experience. you will not want to get out of their comfy beds. The spreads for the bread were great. We cant wait to have dinner at their Shanghai Terrace - rated one of Chicagos best for Asian cuisine. Local fruits, such as berries, are a staple in the cuisine of the Nicoya Peninsula. The pool and spa area are fantastic and we enjoyed using them for both days of our stay. The Peninsula is the definition of true luxury. The first time we came on Mothers Day and they offered an amazing BRUNCH!!! We were delighted by the end of summer-season ingredients. State-of-the-art fitness facility Everything you could need is provided - plush robes, slippers, umbrellas, water, the list goes on and on. However, the hotel room service menu was also stripped down to a bare minimum on Christmas, and the only items we got were merely edible despite charging a premium. The place is absolutely gorgeous - bright and airy with exceptionally large ultra-modern rooms, but also elegant old world charm in the lobby and public areas. Late checkout was granted without demur. But the boys were really interested in things like Giradehlli for late-night ice cream and eating at Benny's Chop House. to not valet here if you truly care about your vehicle - because the Peninsula does not. Access to The Peninsula Spa is complimentary to all hotel guests. Temperature, TV, Lights, Room Service (and some other things) are all controlled by the IPAD next to your bed. We are grateful you enjoyed the tasting menu and were pleased with the seasonal ingredients and innovative plating. The ladies the front desk were also really friendly. ft. condo is a 2 bed, 1.0 bath unit. Skin care therapies The Lobby: With magnificent sunlight streaming through 20-foot floor-to-ceiling windows, The Lobby is an impressive dining destination, featuring all-day dining of contemporary American cuisine with an approachable dinner menu and a spectacular Sunday Brunch. We all look forward to welcoming you back again soon. Warm regards, Vince Reyes Hotel Manager. And I would suggest that when it is not lap swimming time that the pool attendents remove the ropes downt the middle, they just get in the way and seem like a hazard for open swim time for families and kids.they are just in the way.The staff at the Peninsula was SOOOOOOOO nice. Very well maintained and appointed room. The closet was all set with slippers and robes in tiny to big for all three of us. Nearly 1500 guests attended The Peninsula Chicagos 10th Anniversary Party. Complimentary daily newspaper and access to Press Reader for 4,000+ digital international publications Available Monday - Sunday 6:00 am to 11:00 pm. The Peninsula prides itself in offering more than just bedrooms by also providing maximum comfort and all the necessities to make guests feel at home, particularly when it comes to food. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We were delighted by the end of summer-season ingredients. View more property details, sales history and Zestimate data on Zillow. Browse all 142,630 Cancun topics . We are delighted to read that you enjoyed your visit, our service and The Terrace, which it is open during the warmer months.We hope to welcome you back again soon!Warm regards,Maria ZecGeneral Manager. Clear. Service perfection. The Peninsula Chicago's Catering team can customise menus to complement any event or business function Meetings at The Peninsula Millennium Park creates an ideal venue for mid-sized events The Grand Ballroom can accommodate a variety of configurations for every occasion