Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Existing customers can also opt-in by replying to an opt-in SMS. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Consent for calls and texts is optional and can be revoked at any time. Account Setup - Meet Our Companies: RCN, Grande, Wave, & enTouch *Unlimited data does not mean unreasonable data usage. Username Password Log In Forgot your username or password? . Only eligible consumers may enroll. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. The passcode is your 4 digit PIN. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Copy of last year's State or Federal income tax return. You will need to supply either a credit card or PayPal information. If you already own a phone, you could also bring your own device to EnTouch Wireless. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. 3 consecutive months' worth of your most current pay stubs. *All forms of ID must be valid and used before expiration date. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Power On the phone. T-Mobile data & APN settings | T-Mobile Support Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). BROADBAND DATA. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Melanie Pinola As a service. . Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Your Name *. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Servicing California and 33 other states! The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Customers may have one ACP and one Lifeline benefit per household. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. If you are going to ask "how do I get a cell phone?" go here instead. Login to MyAccount using your email address and password. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Please be sure all of the above information is accurate before calling. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). You must opt-in and choose an eligible ACP service plan. No. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Give Us A Call! Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. OFFERS MAY VARY BY STATE and service may not be available in all areas. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. International calling does NOT include text messaging, picture messaging, or video messaging. Enroll Today. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Updating your ZTE Software Our standardterms of serviceapply. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another enTouch Wireless mobile customers use of our service or disproportionally enTouch Wireless network resources. Lifeline program participants are eligible to participate in ACP. Online Account Access. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. How Do You Add Prepaid Minutes to a Verizon Phone? - Reference.com International calling is enabled for direct communications between 2 people; certain numbers (e.g. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. MyEntouch | Create Account | Index Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Yes! EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Our standard terms and conditions will apply. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. Lifeline is a government benefit that provides free cell phone service for eligible customers. EnTouch Wireless Get a free smartphone from EnTouch Wireless. An eligible household is limited to one monthly service discount and one device discount. Black Wireless: Account number is the SIM card number (usually starts with "89014"). Copyright 2023 enTouch Wireless All Rights Reserved. Why won't my new SIM Card work with my ZTE? - Q Link FAQ EnTouch Wireless Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Click here to view the Paper Application options. Click here to check coverage in your area. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. An eligible household is limited to one monthly service discount and a single, one-time device discount. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). *All forms of ID must be valid and used before expiration date. Videos stream at DVD quality (480p). An eligible household is limited to one monthly service discount and one device discount. Limited Time Offer. There are no fees associated with this change. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. enTouch wireless cell phone network activation instructions Lay the SIM Card on a hard, flat surface. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. ACP is a federal government program operated by the FCC. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. Divorce decree or child support document. It also helps you to easily solve common issues without needing to call customer service. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Only eligible consumers may enroll. They apologize. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Click here to enroll today to see if you qualify! Featured review. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. Veterans Administration benefits statement. International calling does NOT include text messaging, picture messaging, or video messaging. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. enTouch Wireless reserves the right to block calls to any country or international number range without notice. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Enter your mailbox number (area code and phone number) . Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. Help a friend or family member get FREE mobile service from enTouch You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. UNLIMITED DOES NOT MEAN UNREASONABLE USE. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. Offerings vary by state. Method 1: Check your enTouch Wireless application status online B10. Copyright 2023 enTouch Wireless All Rights Reserved. Channel Line Up; About Us. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. B11. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Other terms & conditions may apply. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Power On the phone and call 866.488.8719 to Activate! BROADBAND DATA. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Customer Support will handle the rest. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Check your phone number's eligibility at T-Mobile's transfer portal. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. Well be available any time you need help with your phone or your service. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.